Water Cooler Problems and Possible Repairs
All of our water coolers are sourced only from the best and proven manufacturers/suppliers. Our water coolers are manufactured to international recognized manufacturing standards and are designed to last.
However in the unlikely event that you encounter a problem, then there are some tests and checks you can do to establish the likely course and/or the action you can embark on to rectified the problem. Knowing what the problem is the first step to fix it-
Here on this page we atemt to show you a few tests and checks you can undertake in the unlikely event you need to help you and also to help us, if we are asked to help and fix it.
For information on warranty issues or proceedings for a claim, there are information found at warranty information
This information is reproduced with the kind permission from Waterworks, one of our major suppliers.
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Cause
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Repair
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1. Compressor runs but
water is too cold.
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a) cold control defective
b) cold control sensor incorrectly positioned
c) high refrigerant charge
d) cold control set too cold
e) not enough clearance at rear of cooler
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a) adjust or replace as necessary
b) reposition sensing tube
c) correct the charge
d) adjust cold control
e) move cooler away from wall at least 3 inches
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2. Compressor runs but
water is too warm
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a) cold control set too low or defective
b) blocked refrigerant drier
c) refrigerant leak
d) evaporator band not tightened around
reservoir
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a) adjust or replace as necessary
b) replace drier and recharge system
c) recharge system
d) check that evaporator is secure and latched
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3. Compressor will not run
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a) no power at receptacle
b) compressor relay or overload burnt out
c) cold control turned off
d) cold control defective
e) wire came off terminal or broken
f) power cord defective
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a) check outlet and breaker for power
b) Replace relay or overload
c) adjust cold control
d) change cold control
e) check wiring diagram and secure wire accordingly
f) replace cord
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4. Excessive cooler noise
Note: all refrigeration units emit noise
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a) compressor start up
b) tubing rattles
c) compressor not securely mounted
d) loose screws
e) cooler damaged
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a) normal
b) reposition tubing inside unit
c) secure mounting washers
d) tighten screws
e) repair accordingly
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5. Water comes out of
faucet but will not shut off
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a) something stuck in faucet
b) leaky seal in faucet
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a) remove foreign object from faucet
b) replace faucet
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6. No hot water but have cold water
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a) hot tank switch in OFF position
b) hot tank reset tripped
c) hot tank cut out faulty
d) break in hot tank wires
e) heater defective
f) not enough water in reservoir
g) baffle cup not in place
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a) switch to ON position
b) reset the button
c) replace thermostat cut out
d) check hot tank wiring diagram and secure accordingly
e) replace heater
f) fill reservoir
g) reinstall accordingly
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7. No hot or cold water
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a) empty reservoir
b) no power at receptacle
c) break in wiring system
d) blocked water ways to faucet
e) air lock
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a) fill reservoir
b) check the breakers
c) check wiring diagram & fix wires
d) replace reservoir
e) check floater in crystal guard to make sure it moves freely.
check air filter, if wet remove and dry overnight.
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